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Shipping & Returns

IS THE PAINTING STRETCHED ON A WOODEN FRAME AND READY TO HANG?

Yes, all my paintings in my shop are stretched on a pine wooden frame and are included with a hanger, so ready to hang.

DO YOU SHIP YOUR PAINTINGS WORLD WIDE?

Yes, All my paintings are shipped world wide. A shipment takes about 10 – 14 working  days to arrive at your doorstep.

DO YOU CHARGE SHIPMENT COSTS?

All my online paintings are shipped for free (World wide).
Only larger custom items will be charged with an extra fee, depending on the size of the painting.

The largest size I can ship is 3 meter in total length (1x lenght, 2x height, 2x thickness) So this is the maximum for free shipping. Larger sizes are possible, but shipping with DHL or UPS requires an additional fee. This fee is estimated on the total size of your painting.

 

WHAT IS THE ESTIMATED DELIVERY TIME?

Every Tuesday all the orders of the week are packed, picked up and shipped directly to it’s destination. Usually it will take 10 – 12 days to arrive at your doorstep.
However, if your package is held and checked at customs it can take up to 10 days or longer (this doesn’t happen a lot).

 

WHAT’S THE LARGEST SIZE YOU CAN SHIP?

The largest size for free shipping is 3 meters (118″) in length, the measurements are: 1 x length, 2 x height, 2 x depth. One side maximum length size of 145 cm (59″).

If your custom painting is larger than 3 meters (118″) it can not be shipped with my regular postal service and I have to ship it with UPS or DHL. You can find the shipping fee on their website. Please contact me if want to know the exact price for shipping.

 

CAN I RETURN MY PAINTING?

Yes, I want all my customers to be completely satisfied. Within three weeks after receiving the artwork, you can return your painting and get a complete refund. I have to note that your shipping cost back to me will be at your own expense.

 

IS THE PAINTING INSURED WHILE SHIPPING?

Yes, all my paintings are 100% insured.
If your package is lost or damaged, I will do the best I can to solve this problem.

If lost or damaged during shipment, I will repair or create a new item for you, without any further cost.

 

Modern art, Contemporary painting, Rustic art, Wall decor, Acrylic painting, Vilsan Art